RETURNS, REPLACEMENTS & REFUNDS

Ceylan Foods – Adelaide, South Australia | Online Store – Australia Wide Shipping
📍 Online-based store – No walk-ins available
🚚 We offer Australia-wide and international shipping.

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How do I return an item purchased from Ceylan Foods?

At Ceylan Foods, we aim to ensure a smooth and hassle-free experience. If you’re not satisfied with your purchase, you may request a return, replacement, or refund within 5 days of receiving your order.

We also accept partial returns, allowing you to return one or more items from your order.

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Steps to Request a Return

1. Contact Customer Support
Please email our support team at enquiries@ceylanfoods.com within 2–3 business days of receiving your order.

2. Provide Order Details
Include the following in your email:

• Order ID
• Request type (Return / Replacement / Refund)
• Clear images of the product
• Copy of the invoice

3. Return & Processing

• Once your request is approved, we will arrange product collection within 2–4 business days.
• All returned items must be in their original condition, with packaging, seals, labels, and barcodes intact.

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Important Notes

• Items that are used, damaged, or missing original packaging will not be eligible for return, replacement, or refund.
• Refunds or replacements will only be processed after the returned items are received and inspected.